Frequently asked questions
Hours of Operation
Monday through Thursday 7:30 AM – 4:30 PM
Friday 7:00 AM – 4:00 PM
Delivery and Shipping
Orders placed before 12:00PM CST will typically ship the same day. Orders placed after 12:00PM CST will typically ship the following day. Shipments are normally made via UPS, or common carriers if needed. Unless otherwise specified, we will use our best judgment in determining the carrier and route. All items are shipped F.O.B. shipping point, unless quoted otherwise.
Notify your local UPS office immediately. Keep all damaged goods, containers and packaging until you are advised to dispose of or return them. We are not responsible for merchandise damaged or lost by motor freight carriers. If your shipment is damaged or shorted, have the carrier note this on the delivery receipt. Without this notation you accept the shipment at your own risk. Contact our office to advise us that the shipment was lost or damaged. We will be glad to help you with the claim process.
Method of payment
We will only accept payment via Visa, MasterCard, Discover and American Express. Be sure to include your card number, pin number, expiration date, and zip code for billing address of card on all orders.
Note: Alabama Jack conducts an extensive verification process and a delay in shipping may occur if the shipping address and billing address are different.
We encourage all commercial customers to apply for an open account. New accounts cannot be established without a credit application. To establish an open account, complete and return our credit application that can be downloaded, e-mailed, faxed or mailed to you. Your application will be processed quickly and confidentially.
Pricing and Quotations
Please feel free to contact us for the current price on all items from the manufacturers that we represent. Prices do not include applicable sales tax and/or shipping charges.
Returns and Cancellations
Merchandise may be returned within 30 days of receipt of merchandise and only with a Return Goods Authorization (RGA) number. All merchandise being returned is subject to inspection and acceptance. We reserve the right to apply handling and/or restocking charges on returns.
Tax is charged on all orders for which an exemption certificate has not been provided. If your order is shipping to Louisiana or Mississippi and your order is exempt, please contact us to arrange reception of your exemption certificate on file.
Rental: Email: firstname.lastname@example.org
Repair/Service: Email: email@example.com
HOURS OF OPERATION
Alabama Jack – Monday through Thursday 7:30 AM – 4:30 PM
Friday 7:00 AM – 4:00 PM
Copyright Alabama Jack 2019 – All rights reserved